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Cookies

Cookie Policy
 

Effective Date: January 1, 2019
Last Updated: January 1, 2025
 

1. Introduction

Trova, Inc. ("Trova," "we," "our," or "us") values your privacy and is committed to transparency in how we collect and use data. This Cookie Policy explains what cookies are, how we use them on Trova.io (the "Website"), and your options for managing cookies.

By continuing to use our Website, you consent to the use of cookies as described in this policy. If you do not agree, you may disable cookies using the methods outlined below.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. These files help the website recognize your device and store information about your preferences and activities.

Cookies can be categorized as follows:

  • First-party cookies: Set directly by Trova.io when you visit our Website.

  • Third-party cookies: Set by external service providers (e.g., analytics or advertising platforms).

  • Session cookies: Temporary cookies that expire when you close your browser.

  • Persistent cookies: Remain on your device for a predefined period or until manually deleted.

In addition to cookies, we may use tracking technologies such as:

  • Web beacons (pixel tags/clear GIFs): Small image files that track user interactions with emails and web pages.

  • Tracking URLs: Custom-generated links that help us understand traffic sources.

  • Software Development Kits (SDKs): Used in apps to function similarly to cookies.

3. How We Use Cookies

Trova.io uses cookies for several purposes, including:

3.1 Essential Cookies (Strictly Necessary)

These cookies are required for basic website functionality, such as:

  • Allowing secure logins and authentication.

  • Managing user sessions.

  • Ensuring security and fraud prevention.

💡 Without these cookies, certain features of our Website may not function properly.

3.2 Performance & Analytics Cookies

We use these cookies to:

  • Analyze website traffic and user behavior.

  • Identify trends and improve website functionality.

  • Track marketing campaign effectiveness.

✅ Example: We use Google Analytics to collect anonymized data about how visitors use our Website. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.

3.3 Advertising & Marketing Cookies

These cookies allow us to:

  • Deliver personalized advertisements based on your interests.

  • Prevent the same ad from appearing repeatedly.

  • Measure ad performance and engagement.

✅ Example: We partner with advertising networks that may set cookies to track your browsing activity across different websites.

3.4 Social Media & Third-Party Cookies

Our Website integrates with social media platforms like LinkedIn, Twitter, and Facebook, which may set cookies to:

  • Enable social sharing features (e.g., "Share to Twitter").

  • Track interactions with embedded social media content.

🚀 These platforms have their own privacy and cookie policies, which we recommend reviewing.

4. How to Manage Cookies

You have control over how cookies are used on your device. Here’s how:

4.1 Browser Controls

Most web browsers allow you to:

  • Delete cookies from your device.

  • Block all cookies.

  • Receive alerts before a cookie is stored.

📌 Instructions for major browsers:

4.2 Mobile Device Controls

You can manage tracking technologies through your device settings:

  • iOS: Settings > Privacy & Security > Tracking

  • Android: Settings > Privacy > Ads > Opt out of Ads Personalization

4.3 Opting Out of Interest-Based Advertising

To opt out of personalized ads, you can use:

  • Digital Advertising Alliance

  • Network Advertising Initiative

  • AppChoices (for mobile apps)

5. Third-Party Services and Cookies

5.1 Google Services

Some features rely on Google Maps API Cookies, which help provide location-based services.
🔗 See Google’s policy: Google Cookies Policy

5.2 Adobe Flash Cookies

Some dynamic content on our Website may use Adobe Flash Player, which stores settings using Flash cookies.
🔗 Manage Flash cookies: Adobe Flash Settings

6. Data Retention and Security

Trova.io does not retain personal cookie data longer than necessary. Session cookies expire once you close your browser, while persistent cookies remain for a set period (up to 12 months) unless deleted manually.

All cookie data is securely stored and encrypted where necessary. For more details, see our [Privacy Policy].

7. Changes to This Cookie Policy

We may update this Cookie Policy periodically. If significant changes are made, we will notify you by:

  • Posting a notice on our Website.

  • Sending an email (if applicable).

💡 We recommend reviewing this policy regularly to stay informed.

8. How to Contact Us

If you have questions or concerns about this Cookie Policy, you can contact us at:

📧 Email: help@trova.io
📍 Mailing Address:
Trova
PO BOX 1311, Hanover MA 02339
United States

🔗 For more details on how we handle your data, refer to our [Privacy Policy].

Cookies
Privacy
Privacy

Privacy Policy

​

Effective Date: January 1, 2019
Last Updated: January 1, 2025

​

1. Introduction

Trova, Inc. ("Trova," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, Slack application, mobile application, and related services. This includes integrations with third-party APIs such as Slack API, OpenAI (ChatGPT), Google Places, Stripe, and Heroku.

By accessing or using Trova.io, installing the Trova Slack application, or engaging with our services, you acknowledge and agree to this Privacy Policy. If you do not agree, you should discontinue use of our services immediately.

2. Who We Are

Trova, Inc.
PO BOX 1311, Hanover MA 02339
United States

For questions or concerns, contact us at help@trova.io.

3. Scope of this Privacy Policy

This Privacy Policy applies to:

  • The Trova.io website and platform

  • Our Slack application and web-based services

  • AI-powered features, including Slack channel summarization and AI coaching

  • Customer service interactions, emails, and direct communications with Trova

Certain third-party services and features may have their own privacy policies. If a specific service has its own privacy policy, that policy—not this one—applies.

4. Information We Collect

4.1 Information You Provide

We collect personal data that you provide directly, including:

  • Account Information: Name, email address, and profile details.

  • Self-Entered Data: Interests, activities, work locations, and other profile customizations.

  • User Content: Messages, interactions, and preferences.

  • Payment Information: Securely processed via Stripe (Trova does not store credit card details).

  • Support Inquiries: Information shared when contacting customer support.

4.2 Information Collected Automatically

We automatically collect certain information when you use Trova, including:

  • Slack Metadata: Slack ID, channel ID, user ID, workspace ID, and timezone.

  • Device & Technical Data: IP address, browser type, operating system.

  • Usage Data: Features accessed, timestamps, interactions.

  • Cookies & Tracking Technologies: See our Cookie Policy for details.

4.3 Information from APIs & Integrations

  • Slack API: Accesses workspace metadata, public channels, and user-provided content for collaboration.

  • Google Places API: Provides location-based data for personalized recommendations.

  • OpenAI ChatGPT API: Processes user queries for AI-powered coaching but does not retain or store data.

  • Heroku: Secure cloud hosting for application data.

  • Stripe: Secure payment processing and transaction records.

5. How We Use Your Information

We use your information to:

  • Provide and improve services, including AI-powered features.

  • Personalize user experiences (e.g., relevant connections and recommendations).

  • Enhance security, fraud detection, and access controls.

  • Process transactions securely via Stripe.

  • Comply with legal and regulatory obligations.

  • Market our partnership with organizations that download or use our Slack application.

AI-Powered Features & Data Use

Trova integrates with OpenAI’s ChatGPT API for AI summarization and coaching. This means:

  • Data processed through AI features is not stored or used for model training.

  • AI responses are generated in real-time and are not retained beyond the session.

  • AI-generated insights are designed to respect user privacy and data security.

6. How We Share Information

We do not sell personal data. We share information only in the following circumstances:

  • With service providers: Vendors assisting in platform operations (e.g., Slack API, OpenAI, Google Places, Stripe, Heroku).

  • For legal reasons: If required by law or to protect rights.

  • With integrations: If you connect Trova to third-party services, their privacy policies apply.

  • AI & Data Privacy: OpenAI processes data only for immediate response generation; no data is stored or used for AI training.

7. User Choices & Opt-Outs

Users have control over their data, including:

  • Access & Updates: Review or correct your account details.

  • Data Deletion: Request account deletion at help@trova.io.

  • AI Feature Opt-Out: Disable AI-powered interactions, though essential integrations (e.g., Slack API) are required for core functionality.

  • Cookie Preferences: Manage tracking settings via our Cookie Policy.

8. Data Retention & Security

  • User Account Data: Retained until a deletion request is processed.

  • AI Interaction Data: Not stored beyond session completion.

  • Slack Metadata: Retained as necessary for app functionality.

  • Cookies & Analytics Data: Retained for up to 12 months.

  • User/Organization Data Deletion: Requests can be made at help@trova.io and will follow industry-standard deletion protocols.

9. Marketing & Publicity Rights

By downloading or using the Trova Slack application, you grant Trova the right to market and promote our partnership, including the use of your company name and logo in promotional materials and on our website. If you wish to opt out, please contact help@trova.io.

10. Data Transfers & Compliance

Trova complies with applicable data protection laws, including GDPR and CCPA. If data is transferred outside the U.S. or EU, we rely on Standard Contractual Clauses or other approved safeguards.

11. Policy Updates & User Notifications

Trova may update this Privacy Policy as necessary. Users will be notified of material changes via email or in-app alerts. Continued use of Trova after updates constitutes acceptance of the revised policy.

12. Contact Us

📍 Trova, Inc.
PO BOX 1311, Hanover MA 02339

📧 help@trova.io

For further details, see our Terms of Service and Cookie Policy.

This Privacy Policy is legally binding and governs the collection, processing, and use of personal data within the scope of Trova’s services. Users are advised to review it regularly.

Terms
Terms

TROVA TERMS OF SERVICE

Effective Date: January 1, 2019
Last Updated: January 1, 2025
 
1. INTRODUCTION
Welcome to Trova, a Slack-integrated application designed to foster peer-to-peer engagement and collaboration. These Terms of Service ("Terms") govern your access and use of Trova’s platform, including our website, applications, services, and content (collectively, the "Services").
By accessing or using Trova, you agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, you should not access or use our Services.
Trova Inc. ("Company," "we," "us," or "our") is headquartered in Delaware, USA. If you have any questions about these Terms, please contact us at help@trova.io.
2. ELIGIBILITY
To use Trova, you must:

  • Be at least 18 years old;

  • Have the legal capacity to enter into a binding agreement;

  • Not be prohibited from using our Services under applicable laws;

  • Use Trova in compliance with all relevant laws and regulations.

  • Organizations using Trova must ensure that all their users comply with these Terms.

3. ACCOUNT REGISTRATION & AUTHORIZATION
3.1 Creating an Account
Trova is primarily accessed through Slack’s OAuth authentication, meaning your Slack credentials will be used to verify your identity. By signing in through Slack, you authorize Trova to collect and store necessary metadata (e.g., Slack ID, user ID, channel ID, timezone) to provide our Services.
3.2 Responsibility for Your Account
You are responsible for maintaining the confidentiality of your Slack workspace credentials.
You may not share, transfer, or sell your access to Trova.
Any unauthorized use of your account must be reported to help@trova.io immediately.
4. DATA COLLECTION & PRIVACY
We are committed to user privacy and data security. Our Privacy Policy, which is incorporated by reference, outlines the data we collect and how we use it.
Key Points:

  • Trova collects user profile data, self-entered data, interests, activities, and location-related metadata to enhance engagement and recommendations.

  • Slack provides Slack IDs, channel IDs, user IDs, and timezones as necessary for app functionality.

  • Certain AI-powered features, including ChatGPT API, can be opted out of, while others are essential for core functionality.

  • We do not sell user data.

  • Organizations and users can request data deletion by contacting help@trova.io.

  • For details, refer to our Privacy Policy.

5. PAYMENT, CANCELLATION & REFUNDS
5.1 Payments
Organizations purchasing Trova’s Enterprise License will be billed through Stripe.
Subscription fees are due as per the contractual agreement with the organization.
5.2 No Refunds
All payments are final. Trova does not offer refunds.
Organizations may cancel at any time, and access will continue until the end of the current billing cycle.
6. ACCEPTABLE USE POLICY
When using Trova, you must not:

  • Violate any laws or regulations.

  • Use the Services for unauthorized commercial purposes.

  • Share, copy, or distribute other users’ data without consent.

  • Engage in harassment, abuse, or discriminatory behavior.

  • Attempt to reverse engineer, modify, or disrupt Trova’s systems.

Trova reserves the right to suspend or terminate any account violating these policies.
7. SECURITY & DATA PROTECTION
7.1 Security Practices
Trova follows industry best practices for data security, including:

  • Hosting on Heroku, an enterprise-grade cloud provider.

  • Using Slack’s OAuth authentication for secure sign-in.

  • Encrypting data at rest and in transit via TLS 1.3.

  • Running regular security audits and monitoring threats proactively.

7.2 Incident Response
In case of a security incident, we will:

  • Assess the breach and contain potential threats.

  • Notify affected organizations promptly, following industry standards.

  • Take corrective measures to prevent recurrence.

For more information, contact our security team at help@trova.io.
8. INTELLECTUAL PROPERTY
8.1 Ownership
All intellectual property in Trova, including its software, features, and branding, remains owned by Trova Inc.
8.2 Limited License
Trova grants you a non-exclusive, revocable, non-transferable license to use our Services solely for internal business purposes.
You may not:

  • Modify, distribute, or sublicense Trova’s software.

  • Copy, reproduce, or reverse-engineer any part of our Services.

9. DISCLAIMERS & LIMITATION OF LIABILITY
9.1 Service Availability
Trova provides Services "as is" and does not guarantee uninterrupted or error-free operation.
9.2 Limitation of Liability
To the fullest extent permitted by law, Trova shall not be liable for:
Any indirect, incidental, or consequential damages;
Loss of business, profits, or data;
Any security breach beyond our reasonable control.
10. TERMINATION
10.1 Termination by Users
You may terminate your Trova account by emailing help@trova.io.
10.2 Termination by Trova
We may suspend or terminate your access without prior notice if:

  • You violate these Terms;

  • Your organization cancels its subscription;

  • Trova ceases operations.

11. MARKETING & PROMOTIONAL RIGHTS
By using Trova, organizations grant us permission to list their name and logo as a customer on our website and promotional materials. Organizations may opt out by emailing help@trova.io.
12. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by Delaware, USA laws. Any disputes will be resolved through binding arbitration, except where prohibited by law.
13. CHANGES TO THESE TERMS
Trova reserves the right to update these Terms periodically. We will notify users of material changes via email or Slack notifications.
14. CONTACT INFORMATION
For any questions regarding these Terms, please contact:
Trova Inc.
PO BOX 1311, Hanover MA 02339
help@trova.io

Stay Safe
Safety

Safety Tips

​

Keeping Your Trova Experience Safe and Secure

At Trova, we are committed to fostering meaningful and professional connections while prioritizing user safety. Our Slack application enables employees to engage with one another for mentorship, collaboration, and social connection. As with any online platform, taking appropriate safety precautions is essential to ensure a secure and positive experience.

Online Safety Best Practices

Protect Your Personal & Financial Information

  • Never share sensitive personal information, such as your home address, phone number, social security number, financial details, or private Slack messages with individuals you do not know.

  • Trova will never ask for your username, password, or financial details via email or Slack messages. If you receive such a request, report it immediately to help@trova.io.

  • Do not engage with users who request money or personal favors. If this occurs, report the user immediately.

Be Cautious When Engaging in Conversations

  • Keep interactions within Trova’s Slack application to ensure security and moderation.

  • Avoid moving conversations to personal communication channels (e.g., private emails, messaging apps) unless you are confident about the other person's identity and intentions.

  • Trust your instincts—if something feels off, disengage from the conversation and report the behavior.

Recognizing & Reporting Suspicious Behavior

Report any users who:

  • Engage in harassment, discrimination, or inappropriate behavior.

  • Request sensitive information or financial transactions.

  • Attempt to connect outside of approved organizational channels in an unprofessional manner.

  • Exhibit fraudulent or suspicious activities.

If you encounter any of the above, use Trova’s built-in reporting tools or contact help@trova.io.

In-Person Meetings & Events

Trova encourages professional networking, mentorship, and team-building activities. If you decide to meet with someone you connected with through Trova, follow these best practices:

Plan Safe & Public Meetups

  • Always meet in a public, well-lit setting such as your office, a coworking space, or a company-sponsored event.

  • Inform a trusted colleague or manager about your meeting details.

  • Arrange your own transportation and ensure you have access to an exit strategy if needed.

Maintain Professional Boundaries

  • Keep conversations and interactions professional, especially in workplace settings.

  • Respect the personal space and privacy of others.

  • If an interaction feels uncomfortable, politely excuse yourself and report any concerns.

Security & Privacy on Slack

Trova integrates seamlessly with Slack to facilitate meaningful workplace interactions. To keep your Slack workspace secure:

  • Only engage with Trova within your approved Slack channels.

  • Adjust your Slack profile visibility and privacy settings according to your comfort level.

  • Report any unauthorized use of Trova to your organization’s IT or HR department.

Health & Well-Being

Creating a supportive and safe workplace culture is a shared responsibility. If you or a colleague need support:

  • Reach out to your HR department for guidance and resources.

  • If experiencing harassment, discrimination, or other workplace concerns, report through the appropriate internal channels.

If you need immediate support outside of work, the following resources are available:

Final Thoughts

Trova is designed to bring people together in a professional, safe, and inclusive manner. We rely on our users to uphold respectful and ethical standards while engaging in mentorship, networking, and collaboration.

If you have concerns about your safety or another user's behavior, please contact help@trova.io immediately.

Stay connected, stay safe.

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